eStatement FAQ

You may have a pop-up blocker installed that needs to be disabled in order to view eStatements. Try disabling your browser’s pop-up blocker. After you have viewed your eStatement you can turn the pop-up blocker back on if you wish.

To view eStatements, you will need to use a browser that is capable of displaying a PDF document. Most modern browsers have this functionality built-in. If yours does not, you will need a plug-in such as Acrobat Reader to help your browser display PDFs. Please consult your browser’s documentation for help with add-ins or extensions.

We recommend using the latest version of Chrome, Firefox, Safari or Edge.

Users must be registered and active in Digital Banking in order to have eStatements.

Simply enroll in Digital Banking here. Once enrolled, navigate to the eStatements service in Digital Banking and follow the prompts.

If you continue to have issues, please use the button below to start a chat with us.

Once you’ve completed the registration process you will receive an email confirming your successful registration.

You will receive an email notification whenever a new statement is available for viewing. Month end statements are usually delivered between 2 and 4 business days after the first of the month.

To print your documents from the browser, your browser or your browser’s helper application will need to have print capability. If your browser doesn’t support this functionality, you can also save the document to your device and print from there.

Estatements will generally remain available for viewing for 14 months after they have been posted.

If your email address changes, or the email address we have on file for you is not the correct one, you will need to update it in Digital Banking. Use the following steps to make your changes in Online or Mobile Banking.

If you are logging in on a computer or tablet:

1. Log in to Online Banking from the CFCU home page.
2. Once you are logged in, navigate to the upper right corner of your screen and click on “My Settings.”
3. You will find “Primary Email” listed in the personal information section. Click “Edit” to make your changes.
4. You will need to enter your current password.
5. Click “Save.”

If you are logging in on a phone:

1. Log in to the CFCU Mobile App.
2. Once you are logged in, tap the “More” option from the bottom navigation.
3. In the upper right of your screen, tap on the gear icon.
4. Select “My Settings” from the available options.
5. You will find “Primary Email” listed in the personal information section. Click “Edit” to make your changes.
6. You will need to enter your current password.
7. Click “Save.”

You are using an old version of Adobe Acrobat Reader and need to upgrade to the latest version. Adobe recommends that you first uninstall any older version of Acrobat Reader prior to installing the updated version. Once this has been done you should be able to view your eStatements with no problems.

Recent changes to your operating system software such as upgrades, downloads, and/or system enhancements can affect your device’s ability to connect with secure sites, including our eStatement site. We recommend trying the following steps:

• Verify that you are current on all system updates.
• Ensure you are using the most up to date version of your browser.
• If using Adobe Acrobat Reader, uninstall and re-install Adobe Acrobat Reader.
• Some pop-up blocker and firewall programs may prevent access to eStatements. If you utilize these types of applications, you may need to disable certain features of the programs in order to access your eStatements.
• If you are still having issues accessing your eStatements, please contact us.

Visa Credit Card statements are not included with personal account statements. To access you Visa statements in Online Banking, you will need to access Card Management from the top navigation then select Visa Credit Cards. To access your Visa Credit Card statements in Mobile Banking you will need to navigate to the More Menu, then navigate in the menu to Credit Card Rewards & Statements.