eStatement FAQ

Frequently Asked Questions

Everything you need to know about eStatements inside CFCU Digital Banking.

eStatement Frequently Asked Questions

1. When I click to view my eStatement, it opens in a blank window, then closes and doesn’t show my eStatement.

You may have a pop-up blocker installed that needs to be disabled in order to view eStatements. Try disabling your browser’s pop-up blocker. After you have viewed your eStatement you can turn the pop-up blocker back on if you wish.

2. Do I need any special software to used the eStatement service?

To view eStatements, you will need to use a browser that is capable of displaying a PDF document. Most modern browsers have this functionality built-in. If yours does not, you will need a plug-in such as Acrobat Reader to help your browser display PDFs. Please consult your browser’s documentation for help with add-ins or extensions.

3. Does it matter what browser I use to access the site?

We recommend using the latest version of Chrome, Firefox, Safari or Edge.

4. Do I have to be registered for Digital Banking or Bill Payment services in order to register for eStatements?

Users must have Digital Banking in order to have eStatements.

5. How can I register my account for eStatements?

Simply enroll in Digital Banking here. Once enrolled, navigate to the eStatements service in Digital Banking and follow the prompts.

6. What if I am having trouble registering?

If you continue to have issues, please contact us.

7. How will I know my registration has been completed?

Once you’ve completed the registration process you will receive an email confirming your successful registration.

8. How will I know when I can view my statement?

You will receive an email notification whenever a new statement is available for viewing.

9. Can I print my statement out?

To print your documents from the browser, your browser or your browser’s helper application will need to have print capability. If your browser doesn’t support this functionality, you can also save the document to your device and print from there.

10. How long will my statement be available for viewing?

Estatements will generally remain available for viewing for 14 months after they have been posted.

11. What do I do if my email address changes?

You will need to update this in Digital Banking by navigating to “My Settings.”

12. I got an error message while trying to view an eStatement. It says “There was an error processing a page. A font contains a bad CMap/Encoding.” What does this mean?

You are using an old version of Adobe Acrobat Reader and need to upgrade to the latest version. Adobe recommends that you first uninstall any older version of Acrobat Reader prior to installing the updated version. Once this has been done you should be able to view your eStatements with no problems.

13. What do I do if I’m having trouble viewing my statement?

Recent changes to your operating system software such as upgrades, downloads, and/or system enhancements can affect your device’s ability to connect with secure sites, including our eStatement site. We recommend trying the following steps:

Verify that you are current on all system updates.
Ensure you are using the most up to date version of your browser.
If using Adobe Acrobat Reader, uninstall and re-install Adobe Acrobat Reader.
Some pop-up blocker and firewall programs may prevent access to eStatements. If you utilize these types of applications, you may need to disable certain features of the programs in order to access your eStatements.

If you are still having issues accessing your eStatements, please contact us.